Work SMART is a sustainable retention management program that reduces turnover and increases employee morale. Employee retention is perhaps one of the most important factors that contributes to the growth and success of a company. The dynamics between an employee and his work place is a delicate balance of give and take. Without the right amount of involvement and support, employees can feel undervalued and ignored. The answer to boosting employee retention lies in engagement!
Managers and supervisors can reduce the cost and risk associated with high turnover rates also. Improving retention of your employees can save money, increase revenue, and improve the customer experience. In a time when companies are all watching their bottom line, managers should look at whether their company is doing everything it can to help ensure that current employees remain onboard.
Work SMART is designed for managers and employees, there are four main components to Work SMART:
Training (Employees & Leaders)
Peer to Peer Training
Follow-up over 90 day period
Think CUSTOMER Service (TCS)
“Think Customer Service” is designed to assist your organization with achieving greater success. “TCS” is intended to help individuals learn the importance of providing great customer service. Your staff will learn how to have more confidence with people… to communicate with them in a natural way… and cause them to trust and enjoy a partnership with you. This program will help make positive, lasting impacts on customers both internal and external.
Your team will learn specific skills that will help them focus on your customers… feeling their needs and solving their problems. There are three phases to “THINK CUSTOMER SERVICE”.
Phase I: Pre-assessment/Observation Phase II: Training Phase III: Implementation/60-day Follow-up
Once your staff has completed this training they will have a competitive edge that will influence the customers they serve and have them coming back to do business with you.
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