BACK TO BASICS "Back to Basics (BTB)" is professional development, workplace behavior and ethics training for your employees. You are only as successful as your people. This training allows you to give your staff the support they need in order to perform at an Optimal Level with the competencies needed to execute your strategic plan and organization's goals.
Preparation today will give you a positive ROI (Return On Investment) tomorrow...Let's get back to basics!
COUNT ME IN! (Your People Plan) "Count Me In" is a sustainable "PEOPLE" plan. Your plan should be inclusive of your employees and with COUNT ME IN, you can increase employee morale, reduce turnover and watch your bottom line expand. Employee retention is perhaps one of the most important factors that contributes to the growth and success of a company. Without the right amount of involvement and support, employees can feel undervalued and ignored. We've bridged the gap between the employees and managers with Count Me In.
Managers and supervisors can reduce the cost and risk associated with high turnover rates also. Improving retention of your employees can save money, increase revenue, and improve the customer experience. In a time when companies are all watching their bottom line, managers should look at whether their company is doing everything it can to help ensure that current employees remain onboard.
Count Me In has four main components:
Training (Employees & Leaders)
Peer to Peer Training
Follow-up over 90 day period
Think CUSTOMER Service (TCS) “Think Customer Service (TCS)…the Ultimate Customer Experience” is for individuals who are seeking credentials that will allow them to stand out in the job market among their peers. It is also for companies who want to have their employees certified in customer service and provide them with the skills needed to have more confidence with the customer and communicate with them in a natural way while achieving greater success on the job. Individuals who complete the program will become Certified Customer Service Professionals, an accredited program through the Customer Service Institute of America. This certification will help make positive, lasting impacts on external and internal customers.
Your team will learn specific skills that will help them focus on your customers… feeling their needs and solving their problems. Once your staff has completed this training they will have a competitive edge that will influence the customers they serve and have them coming back to do business with you.
950 Eagles Landing Parkway | Suite 119 |Stockbridge, GA 30281 | 770-389-4434- Office | 678-831-2844- Fax