Work SMART is a sustainable retention program that reduces turnover and increases employee morale. Employee retention is perhaps one of the most important factors that contributes to the growth and success of a company. The dynamics between an employee and his work place is a delicate balance of give and take. Without the right amount of involvement and support, employees can feel undervalued and ignored. The answer to boosting employee retention lies in engagement!
Managers and supervisors can reduce the cost and risk associated with high turnover rates also. Improving retention of your employees can save money, increase revenue, and improve the customer experience. In a time when companies are all watching their bottom line, managers should look at whether their company is doing everything it can to help ensure that current employees remain onboard.
Work SMART is designed for managers and employees, there are four main components to Work SMART:
Training (Employees & Leaders)
Peer to Peer Training
Follow-up over 90 day period
Think CUSTOMER! (Customer Service Training)
“Think Customer” is designed to assist you with achieving greater success on your job and within your organization. “Think Customer” is intended to help you learn the importance of providing great customer service. You will learn how to have more confidence with people… to communicate with them in a natural way… and cause them to trust you and enjoy a partnership with you. This program will help you make positive, lasting impacts on customers both internal and external.
Think Customer has covers the following topics: 1. What constitutes good customer service? 2. Interpersonal Skills 3. Customer Expectations 4. Telephone Etiquette 5. Handling Customer Complaints 6. Effective Communication 7. Professionalism 8. Killer Words to Avoid 9. 60 Day follow up
Once your staff has completed this training they will have a competitive edge that will influence the customers they serve and have them coming back to do business with you.
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