Customer Service Impact (CSI) is designed to assist individuals with achieveing greater success on thier jo b and within their organizations. Focusing on the customer 's wants and needs goes far beyond taking care of the customers and achieving acceptable levels of customer satisfaction.
E3 (Effective Employee Engagement) "E3" is a sustainable "PEOPLE" plan. Your plan should be inclusive of your employees and with E3 you can increase employee morale, reduce turnover and watch your bottom line expand. Employee retention is perhaps one of the most important factors that contributes to the growth and success of a company. Without the right amount of involvement and support, employees can feel undervalued and ignored. We've bridged the gap between the employees and managers with E3.
Managers and supervisors can reduce the cost and risk associated with high turnover rates also. Improving retention can save money, increase revenue, and improve the customer experience. In a time when companies are all watching their bottom line, managers should look at whether their company is doing everything it can to help ensure that current employees remain onboard.
Think CUSTOMER Service Certification (TCS) “Think Customer Service (TCS)…delivering the Ultimate Customer Experience” is for individuals who are seeking credentials that will allow them to stand out in the job market among their peers. It is also for companies who want to have their employees certified in customer service and provide them with the skills needed to have more confidence with the customer and communicate with them in a natural way while achieving greater success on the job. Individuals who complete the program will become Certified Customer Service Professionals through the Customer Service Institute of America. This certification will help make positive, lasting impacts on external and internal customers.
Your team will learn specific skills that will help them focus on your customers… feeling their needs and solving their problems. Once your staff has completed this training they will have a competitive edge that will influence the customers they serve and have them coming back to do business with you.
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